A local florist ripped me off and isn't communicating?

I ordered some flowers from a local florist for my mother's birthday yesterday. I ordered way before the cutoff time and all of my information was correct. The cutoff time was 1pm, but I ordered with 2 hours to spare. The order processed properly and I received the email confirmation that they had received the

I ordered some flowers from a local florist for my mother's birthday yesterday. I ordered way before the cutoff time and all of my information was correct. The cutoff time was 1pm, but I ordered with 2 hours to spare. The order processed properly and I received the email confirmation that they had received the order. At the top of their website in a bold image, it says, "As always, free delivery for local orders." I did this for convenience and they are just miles up the road. They charged me $67.95 for the flowers. I was fine with the price, $5.67 for tax (fine with that also) and $12.99 for a delivery fee (not fine with that because it violates what their website says). I'm just a few miles from them and in the same zip code. When you say it is free on your website,it should be free. I emailed about that right after the order. No response.

Hours later at 4:50pm, I received an email that it was delivered. There was a car in the driveway, 3 people at home at the delivery address and no attempt of delivery was made. Or, they delivered to the wrong address. I didn't get a product for my $86. They aren't responding to email that I sent yesterday regarding a refund. They closed at 5pm, but they were open until noon today and nobody bothered to communicate with me. This was processed with a debit card online. Will the bank give me my money back from them?

What can I do?
Their order confirmation is delivered by email. Their delivery notification is by email. Hard to believe that they rarely use email.

Best Answer:

JMR: See if your bank allows you to file a dispute over services paid with a debit card. You would have the right to file a dispute if you paid with a credit card, that is why I never use my debit card for online purchases.

Other answer:

JMR:
Take the emails you printed out and go down to the store and ask for a manager. Tell what happened, that the flowers never came and you want a refund. Ask for proof of delivery, what address DID they take them to?

Also ask where the limits of their free delivery are. I have pizza places that ONLY go 1 1/2 miles, I'm 2 blocks outside their delivery area. Businesses don't generally do the entire zip code.

Barnes:
Either contact your bank or visit the shop on a busy day, maybe a Saturday, and start to ask for a refund loudly.
A Hunch:
A florist probably doesn't get a lot of email. They may not check it regularly or at least not "daily".
You would have been better to pick up the phone to talk to someone.
You can do that on Monday.

I doubt you are going to get a full refund.
I would surmise, they will take off the delivery charge and provide your mom a better bouquet than she was originally supposed to get.

The bank is not going to refund you any money because you wrote one email and didn't get a response within a few hours.

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