I work at a call center in a retention department. It's difficult sometimes. I got a warning earlier this month of possibly being terminated if I don't improve my deact rate. This is stressing me out like crazy knowing my first born is due in a few months. I want to stay there and get maternity leave when
I work at a call center in a retention department. It's difficult sometimes. I got a warning earlier this month of possibly being terminated if I don't improve my deact rate. This is stressing me out like crazy knowing my first born is due in a few months. I want to stay there and get maternity leave when she is due. My work makes no exceptions for why the customer cancelled if it was controllable or not. There were a few times where I cancelled customer's accounts when it should of been cancelled a month or 2 ago but the agent didn't do their job. So pretty much i'm being threatened by doing my job the right way. I asked to switch departments a few months ago but I don't feel like my supervisor is being reasonable or is listening to me. Another co-worker told me how other agents had higher deact rates then me but don't get warnings, she said her's was high above target last month and didn't get a warning.
Your Gf or even your wife has nothing to do with your work and employment.
Even if it was you who were pregnant, you can be let go for all the normal reasons.
The only thing a pregnant lady cannot be let go for is ''being pregnant'.
The only country that I know of, where just being pregnant protects the pregnant person, is china.. where your job is protected for 1 year from the birth (and upto to the birth).
In your case,
Lots of pressure, and you have to be seen to be doing your best
but come the review of your performance,
you can ask for a review of how you could / should have done better – in fact do that now – so that you and they can show you are trying to improve.
It is an average performance, and some months it may be a bit lower, some higher.. it is if it is always lower, that you will have problems. It also depends on the tools you have available, how you negotiate or are able to give discounts – again training and skills and practice.
Not terminating an account : well you know why someone else did not do that, maybe you have to accidentally not do that also (not correct, but hey, if it is your job and they only count numbers..)
Me: I love dealing with retentions departments, I get the best discounts…
but yep, can be unfair on people like yourself
just remember, that despite the pressure, They can only let you go for genuine poor performance, and that you did not improve with their training and support.
(maybe keep a log book of your calls, why they terminated – poor service, did not need service etc.. and ones where better offer that you could not match with your discounts etc i.e. non of those were your fault)
If she was pregnant at the time she was interviewed and didn't tell her employer at the time of the interview then she could be fired.
If she got pregnant more then a few months after she got the job then she may still be able to keep her job. If she's full time and if her company has maternity leave then she could be eligible for that.
If she just started her job then she can get fired at any time or for any reason during her probation period.
If you think things are not going well for you any more then you should start looking for another job.
An employer can NOT terminate you because of a child coming into this world, however, if you don't improve….they can let you go. Besides, when a father is employed and the mother stays home – the only one who earns Maternity Leave is the mother – NOT father. There is a FMLA (Family Leave Act), however, you do NOT qualified because you two are NOT married.
As you stated in your question, that your performance is sub par and they can terminate you for that.
Not because your girlfriend is expecting. Talk with your manager to see how you can improve your numbers so you can be more proficient. Hopefully this can take off some stress and it does not effect her as well.
Why would you think that YOU get special protections because someone who is NOT related to you by blood or by law, is pregnant? In the eyes of the law, you and your GF's relationship are the exact same as the one between you and ME.
If you were fired because you are having a child, sue the employer.
Hmm! Wait and see 2 monthsleft
Depends on where you live. If you're in an EU country, it's a lot harder to fire you.
yes they can. YOUR job is not protected due to your gf being pregnant.