I got a job at Tim Hortons a few days ago and I'm still being trained. I don't know if I'm overreading this or is my trainer just a **** to me. Everytime I come in to work, I say hello to her and she just ignores me, never says anything back. One time we were in the break room and I asked her
I got a job at Tim Hortons a few days ago and I'm still being trained. I don't know if I'm overreading this or is my trainer just a **** to me. Everytime I come in to work, I say hello to her and she just ignores me, never says anything back. One time we were in the break room and I asked her "how's it going", and she doesn't say anything back. When we're training, she always get mad and annoyed at me when I do something wrong and she likes to do it in front of the customers. Yesterday, there was this one customer that went in to buy coffee using his own mug, and I didn't know, so I charged him the regular price, and then she ran to the register and pushed me to the side and acted really annoyed at me "What are you doing? if they bring their own cup you don't charge them the regular price". I said "oh I see, sorry about that, how do I charge them?", and then she said "You don't know?" (Yeah, I'm kinda new).
There was also one time that we were restocking the espresso machine and she was showing me how to refill it, so she gave me a bag of coffee beans and naturally I cut it open (because we were in the process of refiling the machine), and she yelled at me "what are you doing? why did you cut it?". I said "you gave it to me, you didn't want me to cut it to refill the machine?", and then she said "no, we have an opened bag in the cabinet, oh my god". I don't know if she's being rude or this is just her way of communicating.
Almost definitely your trainer's nastiness is not personal to you. Of course, it is easy for it to feel personal because you are the one she is speaking to. But there is a very good chance this is just the way she is with everyone. I'm basing that on the tone of your question. If you were a, well, a not very nice person, you'd sound angrier. The fact that, in your question, you sound calm and intelligent suggests that that is in fact the kind of person you are.
She might just be a rude person, and this is the only way she knows how to communicate. The best thing you could do is not take it personally. Of course, you cannot know everything when you are new at a job. And, even if she has already told you something once, of course you cannot remember everything. You're new! That's what it is like to be a new employee. It happens to everyone.
However, you should definitely not confront her. That would likely only make her worse. She thinks she's right, and there is not going to be anything you can do to change her. So just try not to take it personally. Hopefully, your training period will be over soon, and then you won't have to interact with her very much anymore. It would be a real shame if you quit the job now when there is a really good chance that, once your training period is over, you'll do great there.
Good luck to you!
It may be that she's under a lot of stress, considering the time of year. Or it may be that she was obligated to train you by management. It's really unfortunate when people are FORCED to be trainers even when they're woefully untalented at teaching people new things. It might be helpful to let your manager know of the difficulties you're having. Maybe they can assign you someone else.
She seems rude indeed but a lot of people are rude but not in a personal way. It's not because of you; that's just the way she is. If she had been behaving that way towards anyone, them you can possibly complain about her to a higher manager/HR.
I worked at a restaurant for 2 days and quit because the girl training me was so rude and nasty. Apparently, I was not the first one to quit because of her. One of the cooks tried to get me to tell the owner why I quit so soon, but I did not want to cause trouble for a job that did not pay well. Ask other servers if she is always so rude.